Dear friend, due to the long transportation distance, the box of the product may have some indentations or wrinkles, which is a normal phenomenon. 
What you purchased is the model inside the box, not the box. 
Any after-sales service based on box damage will not be accepted by the store.
we will not accept refunds initiated due to the damage of the product box. Please consider carefully vefore making a purchase, thank you!

If you need, you can buy option (Reinforced), and I will add box protection for you.